Shipping, Returns & Exchanges

Shipping

Where do you ship?
We currently ship to most countries worldwide. Shipping times and fees vary depending on your location.

How long does shipping take?
Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 5-10 business days, while express options may arrive in 3-5 business days.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over a certain amount. Check our website for current promotions.

Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.

Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and with all tags attached.

How do I return an item?
To initiate a return, visit our Returns Center at onexfootwear.com and follow the instructions. Once approved, you’ll receive a return label and further details.

How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned item. The time it takes for the refund to reflect in your account depends on your payment method.

Do you offer exchanges?
Yes! If you need a different size or color, you can request an exchange through our Returns Center. Exchanges are subject to product availability.

What if my item is damaged or defective?
If you receive a damaged or defective product, please contact our support team within 7 days of delivery for assistance.

Still have questions?

For more details, visit our full Shipping & Returns Policy.